Store Policies

 

~PAYMENT:

You can pay for your products using a credit card, Paypal and with transfers from your bank accounts or from your PayPal balance.

~SHIPPING:

All Mary's Hands jewelry is hand made.  Because some Mary's Hands styles are one-of-a-kind or made-to-order, order processing times depends on each product.  In general, products take 7-10 business days to be shipped.  Some items will ship within 24 hours of receipt of your order.
Please allow 1-2 weeks for custom items to be shipped.

You will receive an email with your tracking number when your item has shipped.

All DOMESTIC orders are shipped via USPS PRIORITY MAIL with tracking and insurance for $50 value. Please note that if you'd like to insure the item for a higher value, or for any other postal services, there will be additional costs. Please email me directly to specify any added services or requests and for a price quote.

Delivery is 2 to 5 business days from shipping date. We ship to all 50 US states including Alaska and Hawaii, plus to the US Virgin Islands and Puerto Rico. To track your package, log onto www.USPS.com, and enter your tracking number. We are not responsible for lost packages without proof of delivery or for packages that have been signed for and not properly delivered. Please allow up to six weeks before considering a package lost.

~Shipping and handling charges for items sent within the US is a flat rate of $6.00 and includes tracking information and insurance up to a $50 value.

~INTERNATIONAL ORDERS are shipped via USPS EXPRESS MAIL INTERNATIONAL with signature confirmation. Delivery is 3 to 5 business days from date of shipping. We cannot accept responsibility for lost packages without proof of delivery or for packages that have been signed for and not properly delivered and/or packages that are lost/stolen/held up in customs. We are not responsible nor control custom fees imposed by your home country.  INTERNATIONAL ORDERS: USPS Express Mail International with signature confirmation $30 USD.  Since I cannot predict or calculate any local taxes that might be charged (every country has its own laws and regulations about packages received), the buyer is responsible for their payment. Returns will not be accepted on international orders due to customs fees.

*We ship to the following countries: Bahamas, Barbados, Bermuda, Brazil, British Virgin Islands, Canada, France, Japan, Puerto Rico, United Kingdom and Germany. Please email us for rates in other countries.

~EXPRESS SHIPPING

If you need an item to arrive sooner we offer express shipping options. Please email us for details and costs, prior to making a purchase.

~RETURNS& REFUNDS

We hope you are thrilled with your Mary's Hands purchase, but if by chance you are not, we are happy to issue a refund (less any shipping), provided you follow a few simple guidelines:

1. You must notify us at mary@maryshandsjewelry.com to obtain a Return Authorization number within 24 hours of receipt stating your request to return your item(s) and that number must be notated on your invoice when return item is sent.

2. You must ship your return to us within 2 business days of receipt **no exceptions**
3. Item(s) must be in new and unworn condition and with all original packaging.

4. Items must be shipped prepaid, in the same or similar shipping box in which it was received. No padded envelopes or gift boxes. We suggest you insure your return, as we cannot be held responsible for loss or damaged incurred during transit.You are responsible for return shipping.

5. When we receive your item(s) back in new & unworn condition, your account will be credited, less shipping. You are responsible for return shipping.

6. Jewelry with signs of wear or damage will be returned to purchaser and no refund will be given.

7. Custom Items are final sale.

~REPAIRS

I am happy to make repairs free of charge on any damaged or broken piece of jewelry within 14 days of purchase.  After 14 days, repairs can be done for a nominal charge, provided all components are sent back, and/or I have the replacement pieces needed on hand. Items that are limited edition or one of a kind will need to be assessed on a case by case basis. Please email me if you have a piece that needs repair for an assessment and price quote.

~TERMS OF USE

All content, including pictures, descriptions and other content are copyrighted and may not be reproduced without our permission.

All jewelry designs by Mary's Hands Jewelry are copyrighted and may not be reproduced or copied. We welcome individual "pinning" of images on Pinterest, Facebook, Instagram and other social media sites.

We reserve the right to refuse any order, at any time, for any reason.

These Terms and Policies are subject to change from time to time without notice. Please visit this page for the current Terms of Use Policies.

 

**PLEASE NOTE**

The stones that I use are all natural and may have slight variations from the one's pictured on this site.  They are organic in nature and therefore these variations are a natural component. I will do my best to duplicate what's pictured.  These variations are also what make each piece unique. If you love what you see here, you will be very pleased!

~Many items here are repeat styles because of the demand for them.  Some are one of a kind or of very limited quantity.

~I am very open to CUSTOMIZING a piece by substituting stones of your preference, when possible. Feel free to ask by emailing me here.

~I do not do CONSIGNMENT, but I can do WHOLESALE orders.  For wholesale inquiries, please email me here.